Question 1

When will the payment be taken form my credit card ?

Accepted Answer

25% of the order amount is taken at the time of booking, the balance being taken 30 days before your departure. In case of reservation less than 30 days before the departure date, the total amount of the stay is taken at the time of the reservation. If you have made a reservation online, the deposit and the balance will be taken automatically at the specified dates..

Question 2

Where is Le Platiniumm Val Cenis located ?

Accepted Answer

The residence Les Balcons Platinium Val Cenis is located right next to the residence Les Balcons de Val Cenis Village : PLAN RESIDENCE PLATINIUM VAL CENIS

Question 3

How to poceed to modify something on my reservation ?

Accepted Answer

You must contact one of our consultants at +33 (0)3.84.86.15.51 or by e-mail : reservation@les-balcons.com

Question 4

Where is the pool located in the residence/hotel ?

Accepted Answer

Here is the access to the pool according to the different establishments. At the hotel Alparena**** & Spa, the pool is located within the hotel.
At the Balcons de La Rosière****, you have access to the swimming pool of the Alparena hotel located 50 metres above the residence.
At Belle Plagne, the pool is located in chalet 2 (Reception). In Val Thorens, the pool is located in chalet 2, under the reception.
At Les Balcons de Val Cenis Village* and Les Balcons Platinium Val Cenis**, the access to the pool is in the building B of Les Balcons Platinium Val Cenis (located in front of the restaurant La Bergerie).
At the Balcons de Val Cenis Le Haut, you can go to the swimming pool in the Parc des Glières (access for a fee) located near the residence.

Question 5

What are the references to give when I contact Les Balcons ?

Accepted Answer

Our consultants will ask you for the booking number that appears on the confirmation email you received, booking number HI23-…… ET23-… or the name with which the reservation is made.

Question 6

What do I do if I have forgotten my booking documents ?

Accepted Answer

Our consultants will find a solution for you. They are at your disposal at 0033.84.86.15.51.

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