• Where is the pool located in the residence/hotel ?

  Here is the access to the pool according to the different establishments. At the hotel Alparena & Spa, the pool is located within the hotel. At the Balcons de La Rosière, you have access to the swimming pool of the Alparena hotel located 50 metres above the residence. At Belle Plagne, the pool is located in chalet 2 (Reception). In Val Thorens, the pool is located in chalet 2, under the reception. At Les Balcons de Val Cenis Village and Les Balcons Platinium Val CenisSome readers

• Where is Le Platiniumm Val Cenis located ?

  The residence Les Balcons Platinium Val Cenis is located right next to the residence Les Balcons de Val Cenis Village : PLAN RESIDENCE PLATINIUM VAL CENISSome readers

• Which way does the balcony face ?

  All our apartments are designed to offer a balcony overlooking the valley or the mountains.Few readers

• Is parking compulsory?

  No, you can also park in one of the resort's car parks (not all are covered and secured). Please note that during the winter, it is strictly forbidden to park in the streets of the resort.Few readers

• Is the cleaning included is my booking ?

  Yes, the cleaning is included in the price of your accommodation for all our establishments except for the residence Les Balcons de Val Cenis le Haut.Few readers

• I'd like to have an appartment facing... with view of...to whom should I address this request?

  You can specify your wishes regarding the assignment of your apartment when making your reservation. We try to satisfy the requests of each of our clients, however it is important to note that not all requests can be satisfied due to availability, types of apartments in the buildings, etc.Few readers

• What time is check-in and check-out?

  We ask you to return the apartments and rooms by 10am at the latest. A preliminary inventory can be made the day before in case of early departure.Few readers

• Are towels and sheets provided ?

  Yes, towels and sheets are provided. We also provide you with a towel to access the spa.Few readers

• What is the difference between VCH and VCV ?

  Les Balcons de Val Cenis le Haut is a 3 star residence, while Les Balcons de Val Cenis Village is a 4 star residence. The latter has access to the spa of the residence Les Balcons Platinium. They are both located in the village of Lanslevillard.Few readers

• Is there a TV in the apartments ?

  Yes, this service is included.Few readers

• Can we have access to the spa without being a client at the hotel/residence ?

  For customers from outside our establishments, access to the wellness area varies from one establishment to another. Please consult the relevant spa page for more information.Few readers

• Is there a holiday menu in the restaurant offering half board ?

  Yes, a festive menu is provided in all restaurants offering evening meals.Few readers

• Do you lend cots and high chairs ?

  Yes, however, our stocks are limited, so remember to reserve them in advance.Few readers

• What time is the check-in ?

  Apartments and rooms are available from 5pm. They cannot be collected before this time to ensure that cleaning and controls are carried out. In case of late arrival, please inform our staff.Few readers

• Can I arrive in my apartment before 5 PM ?

  The apartments and rooms are available from 5pm. They cannot be collected before this time to ensure that cleaning and controls are carried out. In case of late arrival, please inform our staff.Few readers

• Are pets allowed in the residence ?

  Yes, pets are allowed in our residences and hotels. You can check rates directly on the relevant accommodation page: https://www.les-balcons.com/en/northern-alps-accommodations/Few readers

• Can we bring our pets ?

  You can bring your pets (up to 2) but you must specify this when you make the booking. A supplement will be requested.Few readers

• Is the access to the spa free?

  Access to the spa is included for all our customers staying in our residences or hotels equipped with a spa (and therefore at no extra cost) with the exception of the residence Les Balcons de Val Cenis Le Haut. For external guests, access to the wellness area varies according to the establishment. Please visit the spa page for more information: https://www.les-balcons.com/en/spa-service/Few readers

• To whom do I have to give a deposit and of what amount?

  When you receive the keys, you will be asked to pay a deposit per flat in cash, bank or postal cheque or credit card. We also invite you to check in online before your stay via our Les Balcons application or the link you will receive by email 7 days before the start of your stay. By making your pre-check-in, you are giving a bank pre-authorisation which will act as a deposit (you will only be debited if there is a problem returning the accommodation). This also saves you time on the day of yourFew readers

• Are there cots and high chairs in the apartements?

  Cots and high chairs must be reserved at the same time as your apartment (limited stock). Contact one of our consultants at 00333.84.86.15.51 or by e-mail reservation@les-balcons.comFew readers

• Where should I go when I arrive ?

  To the reception of your residence.Few readers