• How to poceed to modify something on my reservation ?

  You must contact one of our consultants at +33 (0)3.84.86.15.51 or by e-mail : reservation@les-balcons.comSome readers

• What are the references to give when I contact Les Balcons ?

  Our consultants will ask you for the booking number that appears on the confirmation email you received, booking number HI23-...... ET23-... or the name with which the reservation is made.Few readers

• Can I cancel my booking ?

  You can cancel your stay at any time according to the conditions provided for this purpose in the general conditions of sale.Few readers

• If my changes lower the price, will I receive a refund ?

  You will be refunded the difference, minus any cancellation fees for options outlined in the general sales conditions.Few readers

• How can I book ski lessons at the same time as my accomodation ?

  You can book your ESF ski lessons online at the step where you choose the options per occupant or by phone.Few readers

• What do I do if I have forgotten my booking documents ?

  Our consultants will find a solution for you. They are at your disposal at 0033.84.86.15.51.Few readers

• How do I proceed if I want to indicate a specific request for my booking ?

  (for example South orientation, or terrace, or first floor?) We cannot guarantee these requests, you can specify your request by telephoning one of our advisors at 00333.84.86.15.51 or by e-mail reservation@les-balcons.comFew readers

• Why some apartments become unavailable when I select them? while, they appear available on those dates !

  It is possible that the apartment you wish to select has been reserved in the meantime. You can check availability via our website or by contacting our Reservations Department at 03 84 86 15 51Few readers

• Can I make some changes to my booking ?

  You can modify your stay at any time according to our availabilities and according to the conditions provided for this purpose in the general conditions of sales.Few readers

• What are my arrival and departure days ?

  You apartment is booked from Saturday to the following Saturday excepted for short staysFew readers

• How quickly will you process my order ?

  Your order is processed instantly as soon as a payment is registered.Few readers

• Up to when can I book a stay ?

  You can book your stay until the day before departure, depending on availability.Few readers

• From when would it be possible to book for winter 2023 ?

  The opening of bookings for 2023 will be (online or by phone) around Apri/May 2022Few readers

• How do I book a parking space ?

  You can book your parking space at the same time as your accomodation or later through your client account on internet. You can also ask by email to our booking department at reservation@les-balcons.comFew readers

• What should I do if I can't print our booking documents ?

  Call one of our operators to have your travel documents sent to you at +33 (0)3.84.86.15.51 or make a request by e-mail reservation@les-balcons.comFew readers

• How can I know if my booking is confirmed ?

  You will receive an e-mail informing you of the final confirmation of your reservation or a letter if you do not have an e-mail address.Few readers

• How can I get back my deposit ?

  It will be returned to you after the inventory at the end of your stay or sent back to your postal address, provided that no damage is noted and that the apartment is returned clean.Few readers

• What if I loose my booking number ?

  You must contact one of our consultants at +33 (0)3.84.86.15.51 or by e-mail reservation@les-balcons.com specifying your contact information, dates of stay and name of the residence.Few readers

• When and how will I receive my booking documents ?

  You will receive by email or post all the necessary documents for your stay as and when you pay. You will have to print them and bring them with you when you arrive.Few readers

• Can I book an apartment now and my ski equipment later ?

  Yes, you can add additional services up to 30 days before your arrival. You can do so directly from your online account or by contacting our Reservations Department at 03 84 86 15 51Few readers

• How to delete my client account ?

  Please send your request for account cancelation by email to contact@les-balcons.comFew readers