• How to poceed to modify something on my reservation ?

  You must contact one of our consultants at +33 (0)3.84.86.15.51 or by e-mail : reservation@les-balcons.comSome readers

• How do I proceed if I want to indicate a specific request for my booking ?

  (for example South orientation, or terrace, or first floor?) We cannot guarantee these requests, you can specify your request by telephoning one of our advisors at 00333.84.86.15.51 or by e-mail reservation@les-balcons.comSome readers

• What are the references to give when I contact Les Balcons ?

  Our consultants will ask you for the booking number that appears on the confirmation email you received, booking number HI23-...... ET23-... or the name with which the reservation is made.Some readers

• Can I cancel my booking ?

  You can cancel your stay at any time according to the conditions provided for this purpose in the general conditions of sale.Few readers

• What do I do if I have forgotten my booking documents ?

  You don't need to print out your travel documents and present them on arrival. Please keep your e-mail booking confirmations.Few readers

• If my changes lower the price, will I receive a refund ?

  You will be refunded the difference, minus any cancellation fees for options outlined in the general sales conditions.Few readers

• Why some apartments become unavailable when I select them? while, they appear available on those dates !

  It is possible that the apartment you wish to select has been reserved in the meantime. You can check availability via our website or by contacting our Reservations Department : reservation@les-balcons.com / +33 3 84 86 15 51Few readers

• How can I book ski lessons at the same time as my accomodation ?

  You can book your ESF ski lessons online at the step where you choose the options per occupant or by phone.Few readers

• From when would it be possible to book for winter 2023 ?

  The opening of bookings for 2023 will be (online or by phone) around Apri/May 2022Few readers

• Can I make some changes to my booking ?

  You can modify your stay at any time according to our availabilities and according to the conditions provided for this purpose in the general conditions of sales.Few readers

• What are my arrival and departure days ?

  You apartment is booked from Saturday to the following Saturday excepted for short staysFew readers

• What should I do if I can't print our booking documents ?

  You don't need to print your documents - a digital version is all you need. Please keep your booking confirmations by email.Few readers

• How quickly will you process my order ?

  Your order is processed instantly as soon as a payment is registered.Few readers

• How can I know if my booking is confirmed ?

  You will receive an e-mail informing you of the final confirmation of your reservation or a letter if you do not have an e-mail address.Few readers

• Up to when can I book a stay ?

  You can book your stay until the day before departure, depending on availability.Few readers

• How do I book a parking space ?

  You can book your parking space at the same time as your accomodation or later through your client account on internet. You can also ask by email to our booking department at reservation@les-balcons.com Places are limited, so we can't guarantee them.Few readers

• When and how will I receive my booking documents ?

  You will receive by email or post all the necessary documents for your stay as and when you pay.Few readers

• Can I book an apartment now and my ski equipment later ?

  Yes, you can add additional services up to 30 days before your arrival. You can do so directly from your online account or by contacting our Reservations Department at reservation@les-balcons.com / +33 3 84 86 15 51Few readers

• How can I get back my deposit ?

  If you have paid your deposit on site, it will be returned to you after the inventory of fixtures at the end of your stay or sent back to your postal address, provided that there has been no damage and the flat has been left clean. If you paid your deposit online (via pre-check-in), you simply left a bank imprint, and no amount was debited from your account. Consequently, no amount will be refunded. In the event of damage, a charge may be levied at the end of your stay.Few readers

• What if I loose my booking number ?

  You must contact one of our consultants at +33 (0)3.84.86.15.51 or by e-mail reservation@les-balcons.com specifying your contact information, dates of stay and name of the residence.Few readers

• How to delete my client account ?

  Please send your request for account cancelation by email to contact@les-balcons.comFew readers